At Lockley Homes, our sales team will continue to deliver a high quality, professional service, even after you have moved into your new home.
Two years of customer care
Under the terms of the Premier Guarantee Warranty, we offer two years of customer care. It begins 28 days after you have moved into your home, when we will write to you to notify you that any future snagging must be reported via Spaciable using your personal login. Any snagging will be acknowledged within three days and rectified within three weeks, as long as it is within the finishes and tolerances guide covered by the Premier Guarantee Warranty, and if the issue is something we are responsible for.
If things cannot be resolved satisfactorily, under the Consumer Code for Home Builders you then have recourse to their Independent Dispute Resolution Scheme.
Ten year premier guarantee
We sincerely want you to be delighted with your new home and enjoy complete peace of mind. You will be pleased to know that your home is covered against structural defects by a ten year warranty provided by Premier Guarantee. During the first two years, the warranty is managed by us, and after that, by Premier Guarantee. We will write to you to notify you when the two year period ends. Full details of the warranty can be found in your Homeowner’s Manual.
Complaints procedure
We welcome fair and transparent feedback. In fact, honest feedback is very useful as it helps us to continually improve our product and our service. We operate a three stage formal complaints procedure, full details of which can be found in the Homeowner’s Manual or by contacting us directly on 01905 691048.