While Lockley Homes has only been around for the past nine years, between them, our team offers many years of experience in delivering quality homes.
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At Lockley Homes, our Aftercare Team will continue to deliver a high quality, professional service, even after you have moved into your new home.
Approximately one week before your move, we will arrange for your Sales Advisor and Operations Manager to carry out your personal home demonstration. There, we will outline what to expect and how to look after your new home, including how to maintain the heating system and all the electrical equipment (and show you how to register your appliances). For total peace of mind, your new home comes with a 10 year Premier warranty and a 2 year Lockley Homes Customer Care period.
On the day you move in, our Operations Manager will give you a Welcome Box, which among other things will include your Home Manual. This manual will provide you with all the details about your new home, including a schedule of external and internal finishes, caring for and maintaining your new home, information about the Premier warranty, details of your utility suppliers, and all Aftercare contact details.
Up to two days/a week later, we will arrange a post occupation visit with our Operations Manager. At this visit we will outline the Premier Buildmark cover and advise you on the procedures for reporting defects during the warranty period. Hopefully, you will have no issues, but with a manmade product built in all-weather conditions, there may be some small remedial items that require our attention.
We will log any defects you have noted and let you know how they will be rectified. Generally, our Operations Manager will contact you within the same week to outline our proposals for problem solving.
Remedial works will be attended to within the hours of 8:00am – 5:00pm, Monday – Friday. We aim to complete most non-urgent defects within two to three weeks, but in some circumstances this timescale may differ. We’ll do our best to complete emergency works within 24 hours. One small caveat: we cannot accept any responsibility for works undertaken without our supervision or instruction, so please do not contact any of our sub-contractors directly.
All of our homes come with the security of a 10 year Premier Guarantee and can be purchased using the Help to Buy scheme (homes under £600,000 only).